a71 not charging

[Tebello]

I was being paranoid of thinking how is my Samsung A71 is not charging? I was just Is there's something wrong the charging pin? Or did I step on the charger cable so that my phone is not charging, etc.

I did everything to find the issue. I just clean the charging pin. I already fix the charger cable, I plugged and unplugged, Restart, reset and so many more.

Then In my curiosity I tried to use different charger then it's worked its getting charged.

But is not fast charging! And now I'm encountering a heating issue while charging. Samsung please fix this!!!! There's something wrong with the software! There's so many complaint about this issue! And we haven't heard anything to help us with this issue!!!!

[Maps_sam07 · Accepted solution]

Hi  Tebello

Please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

If the issue still persists you can take the device to teh service center for an assessment : 

https://www.samsung.com/za/support/service-centre/

[Altee]

@tebello did you sort your issue out?