Resolved! Solved

Original topic:

Why does the Digital Wellbeing app delete the data that is one week old?

(Topic created on: 06-11-2022 07:20 PM)
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triaasteria42
Active Level 6
Options
Galaxy A
I recently discovered that the Digital Wellbeing app deletes the data that is one week old. Is there any setting that can be enabled so that the app keeps all the records and does not delete any? Also if it deletes the data that is one week old why does it allow us to go past one week and then it shows us that our screen time is zero minutes in that particular week? (check the screen recording below). I mean if it deletes the data then it should not even allow us to go past one week, right? But it does and it shows that our screen time is zero minutes. Why is that?

The screen recording


triaasteria42
Active Level 6
Galaxy A
Now what do I do?
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mHappiee
Expert Level 5
Galaxy A
Well for now, i don't know if you can get previous data... But it should record the observation from now on...
.
See for about a week or two...
triaasteria42
Active Level 6
Galaxy A
Okay.
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Solution
Galaxy A
Try clearing data once because i can see even month old!
triaasteria42
Active Level 6
Galaxy A
What?! How to clear the data?
Galaxy A
Like this!20220611_192537_165014_1654955738.jpgScreenshot_20220611-192248_Settings.jpg
triaasteria42
Active Level 6
Galaxy A
I cleared the cache. Still I cannot see the data past one week.
Galaxy A
Now you cleared data that means it will now record new data from now onwards past data is gone . Because pasts data was corrupted so now with no data use for few days and tell the result as the old corrupted data is earesed
triaasteria42
Active Level 6
Galaxy A
Okay.
triaasteria42
Active Level 6
Galaxy A
It did not work. Now the data from 3 June is gone. It still deletes the data past one week.