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12-19-2023 11:14 AM in
Galaxy A
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12-19-2023 12:16 PM in
Galaxy A- Mark as New
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12-20-2023 09:45 AM in
Galaxy AWe apologize for any inconvenience this may have caused you. Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Kindly, reset camera app by the following steps:
1. Open Camera and select Settings.
2. Select Reset settings.
3. Tap Reset to reset the Camera app.
Please force restart your device:
1. Turn off your device by holding down the Volume down key and Side key, then selecting Power off.
2. Once the screen goes black, press and hold the Volume down key and Side key.
3.When the Samsung logo appears on screen, release both fingers from the keys.
Note:
Your data and files will be preserved even if you force shut down your device.
If the issue persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:
Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.
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03-19-2024 12:28 PM in
Galaxy A