cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Video zoom in & zoom out lag Issue (A54)

(Topic created on: 12-19-2023 11:14 AM)
770 Views
Nafz
Beginner Level 2
Options
Galaxy A
Dear Samsung Teams,
Galaxy A54 5g While taking videos system have too much lag issue , while zoom in and zoom out take too much time to show, i feeled lag in this situation so pls kindly check and update me the issue
3 Comments
Anonymous
Not applicable
Galaxy A
The same issue feeled my a54,
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy A

We apologize for any inconvenience this may have caused you. Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Kindly, reset camera app by the following steps:

1. Open Camera and select Settings.
2. Select Reset settings.
3. Tap Reset to reset the Camera app.

Please force restart your device:

1. Turn off your device by holding down the Volume down key and Side key, then selecting Power off.
2. Once the screen goes black, press and hold the Volume down key and Side key.
3.When the Samsung logo appears on screen, release both fingers from the keys.
Note:

Your data and files will be preserved even if you force shut down your device.

If the issue persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:

Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.

0 Likes
JannisH
Beginner Level 2
Galaxy A

I have also the problem that the zoom animation is very laggy and unsmooth, and the lens change too. It would be great if the developers would change this.

0 Likes