I want to share an issue I'm experiencing with my new A55 regarding video recording. It seems to have some bugs or glitches. Whenever I try to zoom in or out, or switch between the main, wide, and zoom cameras, I notice that the recording freezes and stalls for a moment.
Has anyone else with the same model encountered this issue? If so, do you have any fixes? If not, I hope Samsung will address it in the next update.
We sincerely apologize for the inconvenience you're facing with your device. Please follow these steps to address the issue:
Please follow these steps to address the issue:
Ensure your phone is up to date: Check that your device is running the latest software update. Reset the camera settings: This may help resolve any issues with your camera. Restart your phone: Sometimes a simple restart can resolve temporary glitches. Test in Safe Mode: Boot your phone into Safe Mode to determine if third-party apps are causing the problem. Share the issue as an error report via the Samsung Members app: Open the Samsung Members app. Tap on Support at the bottom of the screen. Scroll down and select Send feedback. Tap the pen icon and select Error reports. By submitting the error report, our team will be able to analyze the issue more effectively.
I have the same issue with my Samsung Galaxy A55 5G. I even got that issue frequently whenever I used my camera to take pictures or videos. I got half picture black or completely freezed camera issue.
After 2 months after I purchased the phone, I noticed that when using the 0.5x camera it worked fine but camera freezed when using the default 1x or 2x. It even restarted the phone.
I followed all the recommendations I could find on that issue, like resetting camera settings, updating firmware, restart phone but in vain.
I finally sent it to get repaired (under warranty). After 3 weeks they returned my phone and said that they tested it was working fine after a firmware update.
Merely a month afterwards it happened again and this time it was during my vacation trip overseas! I could not even capture what I wanted and it was so annoying!
It's been 10 days today that I sent the phone back again to the shop and insisted I do not want that phone again. I am still waiting and hoping that they accept to change the phone instead of trying to repair again :(
I guess that there is a manufacturing fault with this model, or at least some of the A55 5G. It would be interesting to know how many customers have the same issue...
