Original topic:

Video capture problem

(Topic created on: 03-13-2026 08:55 AM)
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jaiveer0128t
Active Level 2
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Galaxy A
I am using galaxy a36 8/256 varient and when I record videos at uhd 30 and fhd 60/30 most of time it's record on uhd 28 fps , uhd 26 fps mean its not stable 
I have sm m13 5g I record video on that the light condition is bad or good this m13 5g capture on selected fps 
But in a36 newer mobile record unstable fps I used pro video also 
1 Comment
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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