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Original topic:

Update issue UI7

(Topic created on: a week ago)
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panwin
Active Level 1
Options
Galaxy A
I am already update UI7. but same update come second time i don't no but I'm download not download 2% or 3% come and then stop please give me some solution please 
6 Comments
panwin
Active Level 1
Galaxy A
Please give me some solution Model name A34 5G
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Solution
Quotes780
Active Level 9
Galaxy A
Back up all the data after that reset your phone 📱, click on 3dots in my reply section, and click on accept solution. Thank you.
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panwin
Active Level 1
Galaxy A
Thanks bro all think than ok 👍
goodthings
Expert Level 5
Galaxy A
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
You are welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Kindly update the play store once.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support