Unable to View OneDrive Files in My Files App – Samsung Galaxy A54

[J_S]

Dear All, I have signed in to my OneDrive account within the My Files application on my Samsung Galaxy A54, but I am currently unable to view any of my OneDrive 

files or folders. Troubleshooting steps I have already attempted: 1. Signed out and signed back into OneDrive within the My Files app. 2. Cleared cache and data for the My Files application. 3. Verified that all files and folders are accessible via OneDrive Web and the standalone OneDrive app. Despite these steps, the issue persists. Kindly assist in resolving this at the earliest. Best regards, J_S

[Quotes780]

Download OneDrive app OR sign in again to OneDrive.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support