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Original topic:

Un-blacklisting

(Topic created on: 04-03-2020 01:01 AM)
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LilyOfTheValley
Beginner Level 4
Options
Galaxy A
I got scammed and the scammer used my IMEI number to blacklist my Samsung A10 phone. How do I go about un-blacklisting it? Please help.
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3 Solutions


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Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hi Lilly

 

Once a device is blacklisted, there is no way of making it work again.

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Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

You may try to visit your network service provider using the proof of purchase as proof of the device being yours, they may be able to assist.

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Solution
Nora_sam02
Moderator
Moderator
Options
Galaxy A

Unblacklisting is possible,  It's quite a procedure, this usually involves verifying your social security . You have to prove that you are without a doubt not the original account owner for them to even consider returning the phone to its normal operation. 

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7 Comments
Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hi Lilly

 

Once a device is blacklisted, there is no way of making it work again.

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Solution
Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

You may try to visit your network service provider using the proof of purchase as proof of the device being yours, they may be able to assist.

LilyOfTheValley
Beginner Level 4
Galaxy A
Thank you so much my dear. i will definitely do that after this lockdown
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Solution
Nora_sam02
Moderator
Moderator
Options
Galaxy A

Unblacklisting is possible,  It's quite a procedure, this usually involves verifying your social security . You have to prove that you are without a doubt not the original account owner for them to even consider returning the phone to its normal operation. 

LilyOfTheValley
Beginner Level 4
Galaxy A
Thank you so much dear. I will definitely report it after this lock down
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Gugu1225
Beginner Level 3
Galaxy A
My phone was stolen and I need to blacklist the phone, tried to contact cell c but they could not help as I did not have the IMEI number
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Hi, Gugu1225 kindly be advised that you are required to visit the CellC store with proof of purchase of the phone for further advise.

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