Un-blacklisting

[LilyOfTheValley]

I got scammed and the scammer used my IMEI number to blacklist my Samsung A10 phone. How do I go about un-blacklisting it? Please help.

[Maps_sam07 · Accepted solution]

Hi Lilly

Once a device is blacklisted, there is no way of making it work again.

[Tsogo_sam05 · Accepted solution]

You may try to visit your network service provider using the proof of purchase as proof of the device being yours, they may be able to assist.

[LilyOfTheValley]

Thank you so much my dear. i will definitely do that after this lockdown

[Nora_sam02 · Accepted solution]

Unblacklisting is possible,  It's quite a procedure, this usually involves verifying your social security . You have to prove that you are without a doubt not the original account owner for them to even consider returning the phone to its normal operation. 

[LilyOfTheValley]

Thank you so much dear. I will definitely report it after this lock down

[Gugu1225]

My phone was stolen and I need to blacklist the phone, tried to contact cell c but they could not help as I did not have the IMEI number

[Tsogo_sam05]

Hi, Gugu1225 kindly be advised that you are required to visit the CellC store with proof of purchase of the phone for further advise.