Original topic:

UI 7.0

(Topic created on: 06-19-2025 11:33 PM)
159 Views
sayan3
Active Level 1
Options
Galaxy A
My instagram application getting crashed after the UI 7.0 on my A34 please resolve this bug asap!!!
6 Comments
sayan3
Active Level 1
Galaxy A
Did it more than 20 times
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RAHULA34
Active Level 5
Galaxy A
can you try hard factory reset using power button ? or try repair apps option in recovery mode.
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sayan3
Active Level 1
Galaxy A
Will try it 😭😭
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RAHULA34
Active Level 5
Galaxy A
when you try to factory reset using power button. there are options open in recovery mode. 1st choose repair app option, then after it done choose factory reset. i am 99% sure it's solve your problem and make sure clear the phone storage around 50-60%.
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have mentioned that you are facing the issue with third party apps and if your device other application working fine. So we would request you kindly contact the respective helpline to make sure there is no issue from their end.

However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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sayan3
Active Level 1
Galaxy A
The problem resolved after i shared the log files
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