UHQ upscaler not working on Samsung Galaxy A35 5G devices

[SRIKANTA888]

Is there anyone with the UHQ option not working after installing the Samsung earphones type C earphones? Please reply me. Not working on my A35 5G device. This **bleep** earphones?? 🤔🤔

Please suggest me all my friends 🧡 

[DRx8898]

This earphones is phone is not supported UHD

[SRIKANTA888]

Hmm. UHQ upscaler option not working on Samsung A35 5G devices.

[Sayan_SS_]

I Got To Know That This Earphone(I.e:Type-C AKG Earphone Don't Support The Feature Of UHQ Upscaller In Any Of The Device's.

[SRIKANTA888]

Ok

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that you can use the UHQ upscaler option working when put on samsung earphones. However, if the option is not visible while connecting the headphone kindly perform the following steps to resolve your issue.

● Check the physical condition of headphones: Take a look at the connector on your headphones and make sure it's not bent or broken, and that the cable is not damaged.
The easiest way to figure out what's causing the issue is to try another headphones on your phone or try your current headphones with another device.

● Check the device by connecting other headphones: The easiest way to figure out what's causing the issue is to try other headphones on your phone or try your current headphones with another device.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

If still facing issues, please visit the service center for a physical inspection of your device and headphones. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support