System UI stops responding

su574g · ‎07-06-2025

Is there anyone who is having problem with their A34 5G phone where the system UI stops responding all of a sudden?? This started to happen after the latest UI update. I don't know whether this is happening because of a bug or it is something else.

cs_member10 · ‎07-07-2025

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

View solution in context

goodthings · ‎07-06-2025

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

su574g · ‎07-06-2025

Will try it. Hopefully, it will work. Once it works I will mark your suggestion as a solution. Please wait for a couple of days.

goodthings · ‎07-06-2025

Your's most welcome to here.

Kuldeep_Raval · ‎07-06-2025

Update oneui home app from galaxy store and restart device

Anonymous · ‎07-06-2025

Not work

Kuldeep_Raval · ‎07-06-2025

Then hard reset your device once

techshark · ‎07-06-2025

Would recommend taking backup and doing factory reset. Must be a glitch or cache issues.

su574g · ‎07-07-2025

Have cleared the system ui cache and rebooted the device will have to see if it happens again. I want to wait for a while before factory reseting the device.

RRROYALa145g · ‎07-08-2025

Don't factory reset just reset setting
Go in mobile setting search reset mobile setting and reset it

Original topic:

System UI stops responding

1 Solution