My phone storage was vanished and all the photos and videos ar not showing in gallery for few times and in file manager the storage of internal is not showing it happened 3 times in 30 min, after restart it will solve and after 5 minutes it will aging happening. And also the screenshot was not working this time so that i take some pictures by another phone. Also the phones apps was not working at all in this time, how can i solve this?
Send an error report along with log files to customer support through this members app and Samsung will add/fix it in the next update. To do that follow this procedure Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful I'd appreciate it if you could Accept it as a solution Thank you 😊
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Send an error report along with log files to customer support through this members app and Samsung will add/fix it in the next update. To do that follow this procedure Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful I'd appreciate it if you could Accept it as a solution Thank you 😊
Well I think you should visit the nearest service centre. They will guide you well. Also it will help you solve your issue faster than reporting this through Members app.
I hope this helps you. I'll appreciate if you could accept my comment as solution by clicking on the dots on the top right of my comment 😊
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
