Sound Problem

[Pikhe]

Sometime when video is played in apps like samsung video player or youtube the voice doesnt come evn after increasing volume it comes after reopening of applications. Does anyone have solution for this as this thing is going on with my two to three galaxy devices even after visiting service center?

[AvishekG]

🔧 1. Turn OFF Dolby Atmos (if ON)

Go to Settings → Sound & vibration → Sound quality and effects

Turn Dolby Atmos OFF

Also disable Adapt Sound if it's enabled

> Users have reported this fixes audio inconsistencies in multiple apps.

🔄 2. Clear App Cache/Data (YouTube, Samsung Video, etc.)

Go to Settings > Apps > [App] > Storage

Tap Clear Cache and if needed, Clear Data
(Don’t worry — YouTube will resync your account after.)

🔕 3. Disable “Mute All Sounds” Accessibility Feature

Go to Settings → Accessibility → Hearing enhancements

Make sure “Mute all sounds” is turned OFF

🔗 4. Reset App Preferences

If this issue is widespread:

Go to Settings > Apps > Menu (3-dots top right) > Reset App Preferences

This will reset notification and audio settings across all apps

[Pikhe]

I think restoring of phone does these things but still its the same

[AvishekG]

Samsung is aware and working on this — the One UI 8 / Android 16 update is expected to bring more audio stability fixes.

[Pikhe]

What about mobiles not receiving one ui 8

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support