Hi, I just bought a Samsung A50s as my primary device but I'm facing a very strange problem with it. Whenever I connect my phone with my car speakers (through Bluetooth) - it works perfectly (at the time of not driving) but the moment I start driving the car - its volume, sound quality, bass level decrease drastically (with the same volume and other settings).
I tried all apps settings and Samsung Sound Assist, and other 3rd party apps - but the problem doesn't get solved.
I never faced this problem in my old Samsung Galaxy OnNXT.
Can anybody help me with this?
I'm driving a Grand i10 - so I don't think soo version is a problem. As it working perfectly fine, when I'm on battery (without car start) but the movement I start the car - volume starts decreasing drastically.
I tried 2-3 song playing apps - like Ganna, Google Play, Youtube - but the output remains the same. I have another Samsung Galaxy OnNXT mobile phone and I did not face the problem with it.
Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "sound" issue kindly follow the given below steps:
1) Check mute all sound option: Settings >> Accessibility >> Hearing enhancements >> Disable Mute all sounds (if enabled).
2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Samsung Customer Support