I have downloaded software updates of 1Apr, but it was not working. Three times I have downloaded it and each time, I got same error 'the downloaded file is invalid'.
To update through smart switch follow this procedure :-
1. Connect the mobile device to the computer with the USB cable.
2. Download smart swich for pc Open Smart Switch on your computer. 3. If a software update is available for your device, Smart Switch automatically prompts you to update.
4. Click Update to begin downloading the necessary files.
5. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.
Note: 1. If you haven't plugged in to your computer before, tap Allow on the pop-up on your phone to give it access.
2. If Smart Switch doesn't recognize the phone, click the menu in Smart Switch and click Reinstall device driver then restart.
5)After a few moments, your phone will be recognized by Smart Switch and you'll see several options on the main screen for backing up and restoring. You do not need to back up or restore your phone to initiate an update.
6)A software check is performed when you plug in, and Smart Switch will list your current software details. If there is a software update available for your phone, you'll be notified on the main screen.
7)If available, Click Update to install the latest software. It will download first to your computer, then sideload to your phone.
8)The phone will reboot, and the process will take roughly 10 minutes.
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
