Original topic:

So I recently purchased Samsung a35 5g

(Topic created on: 05-22-2024 01:37 PM)
19272 Views
FuriousRama
Active Level 4
Options
Galaxy A
And I'm having problem enabling esim on it...and i know for a fact that a35 supports esim...we also talked to our Sim company and they also said that a35 is esim compatible...but I can't see any option to enable esim...is there any fix?
9 Comments
nadim12
Active Level 1
Galaxy A
A35 don't support e sim
0 Likes
FuriousRama
Active Level 4
Galaxy A
But its written in spec of the device and even the jio customer care is also saying that a35 supports e sim
Guri_S22
Active Level 6
Galaxy A
You can go to settings option >Connectins>Sim Manager. If esim is supported then it will show esim option and you can add esim by clicking on it. For full process of adding esim you can refer some video on youtube
0 Likes
Vicky_A52
Expert Level 5
Galaxy A
A55 only supports esim not A35
0 Likes
FuriousRama
Active Level 4
Galaxy A
But its written in spec of the device and even the jio customer care is also saying that a35 supports e sim
Vicky_A52
Expert Level 5
Galaxy A
Go and check it but i think these two Aseries devices support esim A54 A55
0 Likes
nadim12
Active Level 1
Galaxy A
Only a55 support e sim not a35 pls go and check on samsung site
0 Likes
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to activate E-sim on your device.
Note: eSIM may not be available depending on the region, carrier, or model.

Step 1: Open Settings.
Step 2: Tap on Connections.
Step 3: Tap on SIM card manager.
Step 4: Add mobile plan.
Step 5: Add the QR Code of eSIM (Contact network provider for eSIM QR code).
Step 6: Tap on the add Button.
Step 7: Turn on the new mobile plan.
Step 8: Tap on Done.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
jsimm72
Beginner Level 2
Galaxy A

Looks like the A35 does not support esims even though some websites and normally reliable sources of very recent reviews do suggest that it does.  Seems to be some confusion out there and not a lot of information as to why some are claiming that it does (including with videos) where it’s apparent that it doesn’t. Not sure that it’s a clear cut answer either way but would be nice for us that do own one to have clarity as videos that are out there seem to be not wrong.