We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
Please delete any temporary files that might be stuck in the application and restart it by following the below steps:
Go to the Settings of your phone > Apps/Applications > (Application manager) > Search for SmartThings > Force Stop > Storage > Clear Cache and Clear Data.
- Make sure to also update application to the latest version. Go to the store from where you downloaded it and check if there are any updates available.
If this does not solve the issue, please contact us again providing a detailed description of your situation, including a series of screenshots and the log files of your phone.
How to get the log files: SmartThings > Three Lines (Menu) > Contact Us > Error Reports > Check Send system log data > Submit.
If you encounter any other unexpected situation and have any further queries, please contact us again with following steps.
SmartThings - Three dots - Settings - Contact us - Send feedback.
