Sim Card Issue

[Rony532]

I have inserted sim in the slot sim 1 but in about phone it shows that I have inserted sim in sim card slot 2. I am using physical sim.Can anyone give me suggestion to solve this issue.

[lost63]

Bro I have same issue in s23fe.

[Rony532]

Did you get any solution?

[Wodehouse]

What you presume as sim slot 1 must be sim slot 2. Refer the mini user manual that came in your phone box to know which is SIM 1 slot and which is SIM 2 slot

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[Rony532]

You didn't understand the issue. Please read again

[Wodehouse]

Please my answer again. 😊

[timkamat]

You might not have understood his answer. What you think as slot 1 may be actually slot 2. You can check in the document that came wuth your phone

[Rony532]

Mainly I have inserted sim in first sim slot but in my about phone option it shows that the sim is installed in imei no 2. That's the problem and I know which one is sim 1 and which one sim 2.

[timkamat]

For instance, on my galaxy a55, this is what it says

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Please follow the below steps:
1: You can try to restart your phone.
2: First, we need to determine whether the error is with the SIM card or the SIM card slot, and You will need to prepare either another phone or another SIM card to perform this.

● Either one of the devices will determine the possibility of the issue.

1- Existing SIM card with another phone.
If Detectable, Possible, the existing phone's SIM Slot may be faulty. Please send it to the nearest service centre.
If not Detectable, Possible, that the SIM card is faulty. Please refer to the Telco provider.
2-Existing phone with new SIM Card
If Detectable, the SIM slot is not faulty. This may be caused by an existing SIM card faulty. Please refer to the Telco provider.
If not Detectable, Possible, the existing phone's SIM slot may be faulty. Please send to nearest service centre.

Note.
1: Please restart the phone after changing the SIM card to allow the system to detect.
2: Kindly ensure both testing devices function well before testing.

● Kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support