As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Step 1: Navigate to the app's screen and tap on Settings. Step 2: Tap on notification. Step 3: Tap on a Notification pop style. Step 4: Tap on enable the show even screen off.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
