Original topic:

Screen reader

(Topic created on: 03-31-2020 12:42 PM)
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Abby84
Active Level 3
Options
Galaxy A
Hi guys, I went through a very hard lesson recently. I activated Samsung's screen reader and it caused such big problems I could not enter my phone again. I had to go on another phone to access "find my device" to SADLY reset to factory settings. Lost so so much of my downloads, Netflix movies infact everything. So I love reading books and downloaded books again but sometimes I wanna put on my headsets & cook but so scared of the build in screen reader. Please help me out
5 Comments
Maps_sam07
Moderator
Moderator
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Galaxy A

Hi Abby

 

Please provide more details of the error you get with your screen reader. 

Please also provide a screenshot so we can assist you accurately. 

 

 

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Abby84
Active Level 3
Galaxy A
what it did: when I pressed a button it doesnt press immediately therefore you would press again after a while it suddenly picks up all the attempts u tried. my phone with the screen reader activated went super slow. I then restarted the phone, worst mistake same pattern occured when I tried entering my password. you press a button it takes forever you dont know whether to carry on with the password, delete a letter it's just confusing and the voice during this time seems to follow but not the touchscreen or typing part was way out/slow. if the button u pressed a while ago it comes back with alot of letters guess it was the number of times I tried to make what I typed appear on the screen
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Solution
Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Hi Abby84, please execute the steps below.

 

Kindly optimize your device.

 

  1. From the home screen, swipe either up or down to access apps.
  2. Tap Settings.
  3. Tap Device Care.
  4. Tap Optimize now.
  5. Tap Memory at the bottom as well then Clean Now.
Abby84
Active Level 3
Galaxy A
ok I just did exactly that and for the record I always optimize...do you think it is safe now to activate screen reader?
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Solution
Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Before activating the screen reader I would suggest you soft reset the device then you may activate it, preferably tap the switch once and if there is still a lag please revert.

 

Please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone.

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