Original topic:

Screen does not turn black on the Galaxy A52 4G.

(Topic created on: 12-15-2021 04:15 AM)
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André Schröder
Beginner Level 3
Options
Galaxy A

I got a Galaxy A52 (4G with Snapdragon and 6GB of RAM). Everytime there's a lot of black on the screen, for example when using the Always On Display or showing a fully black picture the black pixels show with a grey glow.

It looks like the amoled display doesn't turn off the black pixels like it should. This only happens when the phone is not on maximum brightness, and it gets worse the lower the screen brightness is.

This doesn't happen on my A51 (4G with Exynos and 4GB of RAM). I've seen a lot of other A52 and even S21FE users complain about the same problem, for some S21FE users changing the refresh rate to 60hz fixed the problem, but for me it's exactly the same in 60hz and 90hz.

Example: If i turn on the AOD at full brightness, everything is normal. The screen is black, the clock displays normally in white. - If i turn on the AOD at lowest brightness, the screen has a really intense grey glow everywhere, but the clock still displays normally.

6 Comments
Nikkey611
Active Level 4
Galaxy A
It's a hardware issue
Probably you have change it
0 Likes
Sid_Karna
Expert Level 5
Galaxy A
Nope, it's software.
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Sid_Karna
Expert Level 5
Galaxy A
Yes many have this issue. However, s21fe is not yet released.
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/ 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
spr_linus
Active Level 3
Galaxy A
I also have same issue in my A52
0 Likes
SaboKun
Active Level 5
Galaxy A
Try this again with 90hz you can thank me later
0 Likes