Original topic:

I am using Samsung galaxy A25 smartphone and it has whatsapp front cam issue.

(Topic created on: 01-12-2025 02:57 PM)
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ShirsenduGain
Active Level 1
Options
Galaxy A
I am currently using the Samsung Galaxy A25 phone and one of its problems is that when the WhatsApp front camera is opened, the phone camera shows a black screen and when I capture a photo, Then my photo is showing but the background is green.If anyone can tell me how to solve this problem, I would be very grateful.
6 Comments
Galaxy A
Maybe you have turned on video call effects
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ShirsenduGain
Active Level 1
Galaxy A
Effect none hain, only WhatsApp pe problem hain, dusra phone main whatsapp install karke dekhliya, koi problem nahi hain, lekin mera samsung pe ehi problem hain.
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DINKAR-IN
Expert Level 2
Galaxy A
Launch the WhatsApp app > Settings > Privacy > Turn off camera effects. This might work.Screenshot_20250112_182210_WhatsApp_1000065736_1736686330.png
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ShirsenduGain
Active Level 1
Galaxy A
Already turned off. But not working, showing front camera black, And a few days ago, after the Meta server went down, they updated it, and then it was fine for a while, and then the same problem started again.
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ShirsenduGain
Active Level 1
Galaxy A
Showing this type of pic1736701001059.jpg
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that kindly contact the respective helpline they will guide you regarding the exact information regarding this. However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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