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01-14-2025 11:45 AM (Last edited 01-14-2025 11:45 AM ) in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We want to inform you that kindly contact the respective helpline they will guide you regarding the exact information regarding this. However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
