Original topic:

Samsung one ui 1.1 bug

(Topic created on: 04-22-2020 12:25 PM)
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AkashMondal13
Active Level 3
Options
Galaxy A
My samsung Galaxy A20 is decreasing it's ringing volume level automatically 😔
The  I manually increase it again
4 Comments
Galaxy A
Open device care then open optimization settings you will find it under 3 dots. You can turn off what you don't want automatically change
Galaxy A
No first open battery option
AkashMondal13
Active Level 3
Galaxy A
ok ?
after doing this my issues will be fixed ?
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve this issue kindly follow the below given steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

3) Check mute all sound option :-Settings > Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled). 

 

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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