Samsung members app problem

[Spidy3000]

Whenever I try to open Samsung members app using mobile internet it doesn't open (infinite loading screen) . And when I try it with WIFI it get opened quickly. Any solution????

[Taha10]

clear the data

[Spidy3000]

Everything done brother cleared the data, reinstalled . Still the same issue .

[Members_m60abBg]

Same problem facing 😪 😕 bro.

[Arbaaz]

I've faced this issue too.

[IAmSurya]

Me too

[IMFREAK0P]

Earlier in a post i saw it was a bug that had something to do with dark mode. Turn off dark mode and then try once again.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support