Samsung max not working

[LALALULU]

Getting stuck here every time....what to do?

[umesh30]

Try clear the cache of this app...

[LALALULU]

i tried already, but its not working

[RajathSR]

reset app

[john163]

do u have a adblocker turn on?

[LALALULU]

Noooooo

[john163]

i see its a VPN right?

[umesh30]

It's Samsung Max's VPN...

[john163]

it could be that app is a problem..why would u even try that vpn its just a bloatware..insted use other vpn

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

1: Clear an app's cache, follow the steps: Navigate to Apps> navigate to and open settings> tap apps> View system apps> application > storage> Clear the cache.

2: Switch off your phone for a few minutes and then switch on and wait for a few minutes.

3: Update App if available. Update software: Menu>apps>settings>software update>install.

4: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support