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10-03-2023 09:27 PM in
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10-04-2023 05:20 AM in
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10-04-2023 07:46 AM (Last edited 10-04-2023 07:46 AM ) in
Galaxy A- Mark as New
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10-04-2023 09:05 AM in
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10-04-2023 09:46 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.
Kindly check the RAM in your device:
Path: Settings > Battery and device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM memory once a day.
Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.
The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Note. Kindly contact the particular application helpline once, to make sure there is no issue from their end.
Is there any unnecessary application running in the background?
Kindly close the background running applications in the device (Tap the left side key & close the background running application).
Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.
Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:
Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Step2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot
Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.
If you enabled Power Saving Mode, Power saving mode limits the performance of the device. So we recommend disabling the Power Saving mode in your device.
Kindly perform the following steps to resolve your heating issue by the given link: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Kindly perform the following steps to resolve your charging issue.
1: We always recommend using a genuine Samsung charger for charging your device.
2: Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs, etc. If it is damaged, then kindly visit your nearest service center to get it replaced.
3: Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Note: Kindly open Device Care from Settings > Battery > Please tap on 3dots (more option) at the top right-hand side > Please select settings> Enable fast cable charging.
4: Please turn off Bluetooth, Wi-Fi, and GPS while charging, and background running apps.
5: Avoid the usage of mobile phones during charging.
Note: Kindly follow the standard charging procedure. Charge the device in switch-off condition for a minimum of 10 minutes.
6: Turn off the multiple applications: When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device.
Kindly visit this mentioned link to resolve your Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.
In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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03-19-2024 05:45 PM in
Galaxy A- Mark as New
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03-19-2024 05:56 PM in
Galaxy A