Please reset all settings of your's device in general management settings then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would request you kindly perform the following steps to use call recordomg feature on your device. you can record important calls on your Samsung Galaxy Smartphone and play them back from your audio library whenever you want.
Please Note: This feature does not work in "Wi-Fi calling". This feature may not be available in all Samsung Galaxy smartphones.
There are two easy ways to record calls on your Samsung Galaxy smartphone. 1) Record calls automatically- Phone app > More options (⁝) > Settings > Record calls > Auto record calls > turn it On and select the type of calls. 2) Record calls manually- Phone app during an ongoing call > More options (⁝) > tab ‘Record call. 3) View recorded calls- Phone app > More options (⁝) > Settings > Record calls > Recorded calls.
If call recording feature does not work, follow these given tips. Note: If you are using Wi-Fi calling, then you won't be able to record any calls. 1: if still problem persists, then perform ‘Reset app preferences’. Go to Settings > Apps > Three dots > Reset app preferences > Reset. 2: Restart the device. 3: Reset the settings: Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings. 4: Software update: Go to Settings > Software update > Download and install > Download > Install now.
