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05-04-2023 08:00 AM in
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05-06-2023 02:56 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would like to inform you that Samsung releases monthly, quarterly, and biannual firmware security updates on selected Samsung devices. Your device falls under quarterly Security Updates, which means your device will receive four security updates every year.
For touch issue, please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note. please attach the error log file within 15 minutes of the error occurring.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support