Original topic:

Samsung A55, beta user

(Topic created on: Friday)
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luwang92
Active Level 3
Options
Galaxy A
I've been seeing lots of complain specially from Samsung A55 oneui7 beta users. Luckily I have something to add. I've been facing issues with some particular apps, specially JioHotstar. Changing aspect ratio in the Jiohotstar app is not easy, most of the time it doesn't respond. At first I thought it was an app related issue, but later I came to realize it started after I updated the beta version. Even if it does respond and suppose to be on full screen mode, the buttom side of the phone will be in black screen and video will be playing on only half screen. Then clicking on the floating screen orientation button [ the floating button that changes potrait to landscape and vice-versa] helps. But again after updating the beta 2 the screen orientation button has stop responding and feels laggy. Need to click on the button multiple times. So, my humble request to the company's Software team responsible for beta testing is to please stop smoking whatever you guys are trying now and please focus on the work. It's obvious you guys can't handle the grass type you are burning right now!!
4 Comments
Rahulnikam
Active Level 3
Galaxy A
Thanks for sharing your experience. I have also Samsung A 55 5G, but yet not updated till waiting for stable software update version
Janmajaya123
Active Level 9
Galaxy A
Let’s make some noise, Galaxy A55 & Others users!
If you’re facing any issues — overheating, battery drain — this is your moment to speak up.
Samsung needs to listen. Support the movement below:
Click now: https://r2.community.samsung.com/t5/Galaxy-A/Samsung-s-Response-Isn-t-Enough-Look-What-They-Said/td-...
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the beta log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Warm Regards,
Samsung Customer Support

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