Samsung A54 5G hotspot Problem

[KumarPranav]

Hello friends

I have Samsung A54 5g phone. 

There is a major problem with A54 5g .

When my phone is in 5g network, when i start downloading in my computer through hotspot, the device get hot and it go to re-start automatically.

This is the major problem only.

[KumarPranav]

Hehe he
Already done many times 🤣
And you don't have A54 5g as i guess

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that when the phone is used for both receiving and transmitting data at the same time, it can lead to high data throughput and put the modem under heavy load, causing the phone to heat up. Therefore, it is normal for the phone to heat up after the hotspot is turned on.

However, Kindly perform the following steps to resolve your issue by the given links if you are facing more than a heating issue.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support