Original topic:

Problem

(Topic created on: 01-11-2025 07:23 PM)
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Akthar98
Beginner Level 2
Options
Galaxy A
Hello everyone, i bought a Samsung galaxy a35 5g 2 months back , it was smoothly till today's evening, suddenly its wifi stop working, all other devices in my house was connected to wifi but my device was only showing no internet , even i try to connect my phone to my hotspot its also showing no Internet there. After restaring its back to normal . But why this issue is occurring?
6 Comments
iamSUHAIL
Active Level 8
Galaxy A
Might be a glitch
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goodthings
Expert Level 5
Galaxy A
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode also go to wifi setting and click on intelligent wifi also reset wifi and Bluetooth settings then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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Wodehouse
Expert Level 5
Galaxy A
WiFi connectivity issues can be caused by various factors. Since your Samsung Galaxy A35 5G is relatively new and the issue occurred suddenly, here are some potential causes:

Software-Related Issues
1. *Temporary software glitch*: A one-time glitch might have caused the WiFi issue, which was resolved after restarting your phone.
2. *WiFi driver or firmware issue*: There might be a problem with the WiFi driver or firmware, which could be causing connectivity issues.

Hardware-Related Issues
1. *WiFi antenna or hardware problem*: Although rare, it's possible that there's a hardware issue with the WiFi antenna or other components.
2. *Physical obstruction or interference*: Other devices or physical obstructions in your environment might be causing interference with your phone's WiFi signal.

Other Potential Causes
1. *Router or network issues*: Problems with your router or network configuration might be affecting your phone's WiFi connectivity.
2. *Overheating*: If your phone is overheating, it could cause WiFi connectivity issues.

To prevent this issue from recurring:

1. *Keep your phone's software up-to-date*: Regularly check for software updates, as they often include bug fixes and improvements.
2. *Restart your phone regularly*: Restarting your phone can help clear out temporary software glitches.
3. *Check your router and network configuration*: Ensure your router is working correctly, and your network configuration is set up properly.
4. *Monitor your phone's temperature*: Avoid overheating by keeping your phone in a well-ventilated area and avoiding resource-intensive activities.

If the issue persists, consider visiting a Samsung authorized service center or contacting their support team for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, kindly visit this mentioned link to resolve your Galaxy device wi-fi issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-a-galaxy-phone-that-wont-conne...

In case the issue persists, please take your device to the nearest service center for a physical inspection. You can locate your nearest service center by visiting https://www.samsung.com/in/support/service-center/.

Warm Regards,
Samsung Customer Support

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specific_mind
Beginner Level 3
Galaxy A
I also faced same but solution is port to jio it has 5g unlimited and then use it's unlimited 5g without stopping I have used total 150gb+ in 15 days
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