Samsung A53 - WhatsApp folder not visible in gallery.

[stutijain]

I guess before the latest update it was visible and I was able to do whatever I had to. Post the update, it's not visible. 

Have tried all of the general methods like force stop, clear cache, visibility on WhatsApp etc. 

If there is some solution by members or the team, will be great! 

[Fedron]

😕 If your WhatsApp folder is not showing in the Gallery after the latest update, try these solutions:

🔹 Enable Media Visibility in WhatsApp:
📂 WhatsApp > Settings > Chats > Media Visibility (Turn it ON)

🔹 Check File Manager:
📁 Go to File Manager > Internal Storage > Android > Media > com.whatsapp > WhatsApp > Media
✅ If the files are there but not showing in Gallery, move them to a new folder.

🔹 Rename .nomedia File:
📂 Go to File Manager > WhatsApp > Media
❌ If you see a .nomedia file, delete or rename it.

🔹 Clear Gallery App Cache:
⚙️ Settings > Apps > Gallery > Storage > Clear Cache & Data

🔹 Restart & Check Again
🔄 Restart your phone and open Gallery again.

If the issue persists, WhatsApp's latest update might have changed storage permissions. Wait for a fix or manually move media files to another folder. 🛠️

[Fedron]

If you liked My Suggestion then click on three dots (⋮) on my comment and select "Accept Solution" ✅ 😊.

[stutijain]

Restarting is the only one left. Rest all r tried. Somewhere it's mentioned to not touch .nomedia file as it changes some chronology of how images are listed then.


I believe will have to wait for an update from either of them, which ever has affected this.

Will update after restarting.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1: Open WhatsApp > Settings > Chats > Turn on Media Visibility.

In case the issue still occurs, kindly contact the particular application helpline once, to make sure there is no issue from their end. You can reach the app developer through the email channel for which you please login to Play Store> select more option> select installed app> click on read more.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[stutijain]

This issue popped up only after I updated my phone with the latest samsung update. Is there any resolution the team has for it?

[Navas9787]

Just click Albums at bottom --> Three dots on top right corner --> select Hide album's--> unhide the what's app Image and video folder.

[stutijain]

That's not the problem. I wouldn't post it if it had been a change of setting by me. This is a manual setting which v do. Doesn't happen abruptly.