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10-27-2020 07:46 AM in
Galaxy A- Mark as New
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10-27-2020 10:43 AM in
Galaxy ASamsung gives neither new nor any big solve they only considering in A51 because it's in sale now
i m very disappointed with Samsung
they have to give everything which they're giving to A51 because both have same processor
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10-27-2020 03:16 PM in
Galaxy A- Mark as New
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11-01-2020 05:12 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-
1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.
2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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11-01-2020 05:15 PM in
Galaxy Aafter visiting service center not resolved