Restarting issue

[Jishanur134]

I charged my Samsung galaxy a51 For first time with 33watt charger accidentally.now my phone is restarting randomly.what should i do?

[pnarasimha]

Sell it and buy new

[Anky00]

😂

[thunder_king]

Mother bord are damage it cost is 7000 to 10,000

[goodthings]

My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace mother board. Thanks.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

Kindly follow the easy troubleshooting steps which might help to solve the issue.

Kindly use genuine Samsung charger.
Note: We always recommend to use genuine Samsung charger for charging your device.

Disable auto restart function
There are two methods to disable auto restart function

Method 1
Note: Device screenshots and menu may vary depending on the device model and software version.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto restart disabled.

Method 2
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto restart at set times" if enabled

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

[Hossain1977]

Sync claud