I hope this message finds you well. I am writing to formally report a bug in the Samsung Calculator application that is negatively impacting the user experience.
Issue Details:
Upon launching the Samsung Calculator app, a zero (0) is displayed by default on the screen. While this may appear trivial, it frequently leads to calculation errors, as users must manually clear the zero before inputting values. This is particularly problematic during rapid or sequential calculations.
Expected Behavior:
The calculator should ideally open with a blank input field, allowing users to begin calculations immediately without interference. This aligns with the behavior of many other calculator applications and would significantly improve usability.
Steps to Reproduce:
1. Open the Samsung Calculator app.
2. Observe the default zero (0) displayed on the screen.
Supporting Evidence:
To assist with troubleshooting, I have attached a screen recording that clearly demonstrates the issue. The video shows the app launching with the default zero and highlights the inconvenience it causes during use.
I kindly request that your team investigate this issue and implement a fix in a future software update. As a dedicated Samsung user, I believe resolving this will enhance the app’s reliability and user satisfaction.
Please acknowledge receipt of this complaint and provide updates on any corrective actions. For your convenience, I am happy to share additional details or test beta fixes if needed.
Thank you for your attention to this matter. I look forward to your response.
Send an error report along with log files to customer support through this members app and Samsung will fix it in the next update. To do that follow this procedure Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send. If you find this helpful please Accept it as a solution Thank you 😊
Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
