Original topic:

Regarding auto restart of Galaxy A51

(Topic created on: 08-23-2022 09:23 PM)
823 Views
KanavTayal
Active Level 3
Options
Galaxy A
Hello 
 I have Galaxy A51 and nowadays my phone restarts suddenly when I am using it..
 It like phone got crashed and reboots again...
 And it happens twice a day..
And I message samsung on whatsapp..
And that's what they say...

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12 Comments
Anonymous
Not applicable
Galaxy A
Please join this campaign to help users get justice who are facing auto restart and display issues:-

https://r2.community.samsung.com/t5/Tech-Talk/Important-Join-the-campaign-to-help-users-who-are-faci...
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KanavTayal
Active Level 3
Galaxy A
How to join
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Anonymous
Not applicable
Galaxy A
Please make a tweet with #BOYCOTTSAMSUNG, describing your issue and tag famous tech creators like mrwhosetheboss, mkbhd, geekyranjit, Gyan therapy, tech burner, etc.
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Atharva3101
Active Level 1
Galaxy A
Mailed to Samsung, Texted them on whatsapp still there is no solution from their side.
These people are unable to interpret the issue it seems.
The only way out is through a software update, which is required at the earliest
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JithinAjith
Expert Level 1
Galaxy A
Which app using time?
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KanavTayal
Active Level 3
Galaxy A
Any app
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JithinAjith
Expert Level 1
Galaxy A
1. Settings 》Apps 》tap 3 dots 》Reset app preferences

2. Settings 》Device Care 》Battery 》Background usage limits 》
* Deep sleeping apps 》select all apps
* Sleeping apps 》select all apps

3. Settings 》Apps 》
Android system Web view 》Tap on 3 dots 》uninstall update
Android system intelligence 》Tap on 3 dots 》uninstall update
Chrome 》Tap on 3 dots 》uninstall update

4. Playstore 》Storge 》Clear data

5. Update all apps
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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

There are two methods to disable the auto-restart function
Method 1: From the home screen swipe up or down to access the App Screen > Setting > General Management > Reset > Auto Restart > To Turn OFF auto-restart slide the slider toward the left.
Method 2: Go to 'Settings'>>Tap on 'Battery and device care'>> Tap on Three dots>>Tap on 'Automation'>>Disable 'Auto-restart at set times' if enabled

If you are facing this issue after installing any new application then uninstall that application.
Navigate to the Apps screen and tap on Settings>>Tap on Apps>>Tap on the desired app>>Tap on Uninstall>>Tap on OK

Reset settings: From the home screen, click on Settings>>General Management>> click on reset and then reset setting.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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sasugm
Beginner Level 2
Galaxy A
Hi auto restart galaxy 51
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