Samsung a52s suddenly stopped working

[SanyikDas]

Dear all, 

My galaxy a52s suddenly stopped working and restart several times. 

This is happen 12 to 15 days.

Any update regarding this issue....

[goodthings]

Kindly go to service center for resolves this issue, it's may be Motherboard issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[SanyikDas]

Thanks for the help

[goodthings]

Your's most welcome.

[goodthings]

Your's most welcome to here.

[AudioJack35]

Motherboard issue highly likely!!!💔
I've heard about a lot if users experiencing this problem unfortunately it's not claimable as free repair. Its 11220 + gst + labour charges. Could cost you around 15k.
We have been saying that Samsung should have given better stable updates or at the he least increase motherboard warranty to few years if they are sure that their hardware is reliable and not of cheap quality!😤😤

[SanyikDas]

Thanks for your response

[JithinAjith]

Motherboard issue / Battery issue

[SanyikDas]

Thanks for your support

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly use a genuine Samsung charger.

● We always recommend using a genuine Samsung charger for charging your device.

● There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

● If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● Reset settings: Tap on Settings>General Management> Reset and then tap on Reset settings.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support