Sensor doesn't seem to work after android 11 update on A71. When i dial a number screen goes black until i end calls with power button. And I'm not able to see who's calling when I'm already on another call. Everything works fine when it's charging. It's annoying.
Once downloaded proximity service app which didn't solve the issue. After that i hard reset my phone. Problem is still there. + i ran proximity tests using *#77692#, works fine there. But you have to turn on manually while you test.
We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
