Original topic:

Problem

(Topic created on: 01-30-2025 09:53 PM)
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armaan12ka4
Active Level 2
Options
Galaxy A



image

I m facing this problem....it is poping up every 1-2 hrs in my samsung a55 device...help me

1 Solution


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Solution
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file and elaborate on your concern in detail. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path share log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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8 Comments
Galaxy A
Try restarting your device
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armaan12ka4
Active Level 2
Galaxy A
Restart hone ke baad hi sbse pehle ye aaya
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TechieUS
Expert Level 1
Galaxy A
Kindly check the app
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TechieUS
Expert Level 1
Galaxy A
You might have download third party app from web
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TechieUS
Expert Level 1
Galaxy A
Check the background processes and battery draining apps
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timkamat
Active Level 8
Galaxy A
It is for the activation of RCS messaging or messaging chat features on your phone. Please provide the details. No problem with that
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Anonymous
Not applicable
Galaxy A
Brother you tap on massage app and than tap on i button and go to Storage and click on clear data ✔️
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Solution
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file and elaborate on your concern in detail. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path share log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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