Original topic:

Problem with battery charging

(Topic created on: 05-27-2020 10:49 PM)
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Vikash03
Beginner Level 2
Options
Galaxy A

after updating my galaxy a50 to android 10 and oneUI 2 . There is a major charging problem. Charging speed is very slow. 2 % in one hour. My phone was working great before update but after update it become worse.

5 Comments
Masakali
Active Level 5
Galaxy A
disable google app
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Galaxy A
Since your phone updated to Android 10, neither we can revert the software changes nor can be downgraded to Pie OS due to binary restrictions. You can either perform a factory reset or wait for a bug fixes update.
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pandu56
Beginner Level 4
Galaxy A
u can go back to previous version ( pie ) by using the Odin software and download that firmware from sammobile
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Š
Expert Level 5
Galaxy A
No. Boot loader is updated. Downgrade is not possible now.
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Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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