Problem in lock screen and scrolling in dark mode Galaxy A35

[jisan07]

When i use fingerprint in dark mode and low brightness my lock screen wallpaper slidely darker then homescreen wallpaper. When i don't set fingerprint it works normally. 

And the second problem is when i scrolling anything in dark mode low brightness, a pink hue has been seen.

[kartikparwal]

It's probably because of the optical fingerprint scanner.

[jisan07]

Is that any way to solve this?

[kartikparwal]

I am also facing but didn't find any way. It's like whenever the fingerprint sensor will be active, it will happen.

[jisan07]

Yes.
Is it possible to fix with update?

[kartikparwal]

Probably no because it seems to be a disadvantage of the optical fingerprint scanner but I am not 100% sure. May be samsung solves it by some update.

[jisan07]

Ok
But i can't find the second problem solution

[kartikparwal]

Sorry but I am unable to understand the second case like if you could share any image

[Wodehouse]

It seems like you're experiencing two separate issues with your Samsung Galaxy A35:

Issue 1: Lock Screen Wallpaper Appearing Darker
This issue might be related to the fingerprint scanner's interaction with the screen's brightness and dark mode settings. Here are some potential solutions:

1. *Adjust Fingerprint Scanner Settings*: Go to _Settings_ > _Lock screen_ > _Fingerprint scanner_ and adjust the settings to see if it resolves the issue.
2. *Disable Adaptive Brightness*: Go to _Settings_ > _Display_ > _Adaptive brightness_ and toggle it off to see if it resolves the issue.
3. *Reset Lock Screen Settings*: Go to _Settings_ > _Lock screen_ > _Reset lock screen settings_ to restore default settings.

Issue 2: Pink Hue When Scrolling in Dark Mode
This issue might be related to the device's display settings or a software glitch. Here are some potential solutions:

1. *Adjust Display Settings*: Go to _Settings_ > _Display_ > _Screen mode_ and adjust the settings to see if it resolves the issue.
2. *Disable Edge Lighting*: Go to _Settings_ > _Display_ > _Edge lighting_ and toggle it off to see if it resolves the issue.
3. *Update Software*: Ensure you're running the latest software version. Go to _Settings_ > _Software update_ > _Download and install_.
4. *Reset Display Settings*: Go to _Settings_ > _Display_ > _Reset display settings_ to restore default settings.

If none of these solutions resolve the issues, it's possible that there's a hardware problem or a bug in the software. You may want to visit a Samsung service center or contact their support team for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support