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01-17-2020 04:54 PM in
Galaxy AI'm facing an issue with my phone's (Galaxy A50) network signal and internet speed. I bought my A50 in July 2019 and I love the UI and the feel of it but the network has serious issues. Where my old phone (a Motorola) has 3 or 4 bars, my Samsung A50 has 1 or 2 bars. I used to load Instagram within seconds with my old phone and now mine takes minutes. (On the exact same network. Pages load much slower and downloads take about 3 times longer) I used to think maybe it's an issue with the 3G/4G bands but I checked and this Samsung has every band my old phone had (and even more bands). I can't understand what the issue is. My phone is dual SIM and I tried taking out one SIM to see if the other would work faster but nothing changed. I'm at a complete loss. Can anyone advise?
This seems to be a problem with all A50s and not just my phone. Why would Samsung keep selling such a defective phone insisting nothing is wrong?
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01-17-2020 05:26 PM in
Galaxy ASettings - General management - reset - network network settings - restart your device.
This method might not solve the complete problem but upto an extent.
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01-17-2020 05:26 PM in
Galaxy A- Mark as New
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01-23-2020 01:01 PM in
Galaxy AHi there,
We would suggest you to follow the mentioned steps to resolve the issue:
1) Ensure that network frequency of your device is selected on Auto-mode.
Settings > Connections > More Networks > Mobile Networks > Network Mode > Select Auto mode (GSM/WCDMA/LTE)
2) Search for the Network Manually by the steps as mentioned:
Settings > Connections > More Networks > Mobile Networks > Network Operators > Select Manual Search.
3) Check via another SIM card in the device.
4) Reset network settings (Settings > General Management > Reset > Reset network settings).
Note: Kindly once coordinate with the network service provider,
If still issue persists, kindly visit nearest service center for physical inspection of your device. Service center personnel will provide you the further resolution.
Follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/
Regards,
Team Samsung Members
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01-27-2021 08:57 PM in
Galaxy A- Mark as New
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10-24-2021 06:52 PM in
Galaxy AHello, Samsung not only one person facing the issue. I think all most members facing with same issues. I think my 20000rs wasted to buying this Samsung a50
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02-17-2020 10:53 AM in
Galaxy AI had same signal issues as if I am in a little low strength signal area the voice started breaking and was not able to use mobile data. So here is what I did that solved my problem. Go to setting than connection than mobile networks. In mobile networks there is a option voLTE Calls. That option was turned on in my mobile. I just turned this option off and my mobile started working back to normal. This option is called voice over LTE. This problem occurred in my phone after a automatic software update. Please try turning off voLTE calls option in your phone and that may help you too to fix this problem. Thanks
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10-06-2020 11:58 PM in
Galaxy AHello, I had the same problem.
I've been reading all these very interesting comments and advice.
I went to the choice of Auto 2G 3-g & I set it to 3 G & my internet is working fast now.
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06-24-2021 10:39 AM in
Galaxy A- Mark as New
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10-24-2021 06:49 PM in
Galaxy ASame issue I am also facing.
