Original topic:

Poor Fingerprint sensor

(Topic created on: 11-26-2019 08:12 AM)
229 Views
HarishGoyal
Active Level 3
Options
Galaxy A
Before November 26 update on A50 , sensor performance was very poor but after update i am unable to register new fingerprint (now it become worst)
9 Comments
Amandeep
Active Level 7
Galaxy A
remove screen guard then try
0 Likes
HarishGoyal
Active Level 3
Galaxy A
what about screen security
0 Likes
Anonymous
Not applicable
Galaxy A
obviously you need to compromise screen security for the fingerprint scanner if your are will to use fingerprint scanner then you have to compromise the screen guard or else use face unlock
0 Likes
HarishGoyal
Active Level 3
Galaxy A
only brand with this D-Grade solution
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Samsung_Support4
Moderator
Moderator
Options
Galaxy A

Hi there,

 

Please follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

>If you still have similar problems while registering your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.

For address details of Samsung Service centers follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

 

Regards,

Samsung Members Team

0 Likes
HarishGoyal
Active Level 3
Galaxy A
all solutions mentioned above are useless and temporary.
we need fixed and permanent solution
0 Likes
HarishGoyal
Active Level 3
Galaxy A
Buying Samsung a blunder mistake.... not gonna happen again
0 Likes
HarishGoyal
Active Level 3
Galaxy A
samsung product with 4 gb ram can't beat mi or realme with same specs and lower price in case of games like pubg
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HarishGoyal
Active Level 3
Galaxy A
great update One UI 2.0
but new fingerprint is still impossible to register
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