Phone not supporting fast charging

[RASJ18554]

I bought a Samsung A05 mobile two months ago, after using it for a couple of days, the charging info changed from 2hrs 47 minutes till 100 % full to 6 hrs 8 minutes and I haven't been able to use fast charging since then. Since I only charge the phone at night I hadn't taken it up as a Big issue. But I want to know if the fast charging not being supported in my phone is due to the cable which is from a previous samsung phone or the adaptor which is samsung original 25 watt is also from a previous phone ? Please reply. Thank You.

[goodthings]

Your's most welcome.

[subaldutta]

Turn on fast charging in battery

[RASJ18554]

Thank You

[Wodehouse]

The issue with your Samsung A05's charging speed could be related to either the cable or the adapter, or even a combination of both. Here's why:
* Cable:
* Data vs. Charging: Older cables might primarily be designed for data transfer and not support the higher amperage required for fast charging.
* Compatibility: Even if it's a Samsung cable, older models might not be compatible with the specific fast-charging technology used in the A05.
* Wear and Tear: Over time, cables can develop internal damage that can affect charging speed and stability.
* Adapter:
* Power Output: While it's a 25W Samsung adapter, the specific voltage and amperage output might not be compatible with the A05's fast-charging requirements.
* Compatibility: Similar to cables, older Samsung adapters might not be fully compatible with newer devices and their fast-charging standards.
Troubleshooting Steps:
* Try a Different Cable: If possible, borrow a known-good USB-C cable that is specifically designed for fast charging. See if this improves the charging speed.
* Check Adapter Compatibility:
* Look for the adapter's output specifications (voltage and amperage).
* Compare these specifications with the A05's recommended charging specifications (usually found in the phone's manual or online).
* Use a Different Adapter: If you have another Samsung adapter (ideally one that came with a recent Samsung device), try using that to see if it improves charging speed.
* Check Phone Settings:
* Go to Settings > Battery and device care > Battery > More battery settings.
* Ensure that "Fast cable charging" is enabled.
* Software Update: Check for any available software updates for your A05. Sometimes, software updates can address charging-related issues and optimize compatibility with accessories.
* Contact Samsung Support: If none of these steps resolve the issue, contact Samsung Support. They can provide further guidance or troubleshoot the issue remotely.
Important Note: Using incompatible or damaged charging accessories can potentially damage your phone's battery. Always prioritize using genuine Samsung accessories or those that are specifically certified for your device.
I hope this helps! Let me know if you have any other questions.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● We always recommend to use genuine Samsung charger for charging your device.

● Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

● Kindly check the charger functionality with a different device or try to charge the same device with a different charger.

● Check charging: If rating is 15W or above: Kindly try to charge the device in a non-inverter socket.

● If you using normal socket: As a safety measure Fast charging may not support, while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device care from settings > Battery > Please tap on three dots (more option) at the top right hand side > please select settings > enable fast cable charging.

For Android 11: Kindly open Device care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

● Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

● Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

● Kindly check if ''Multiple applications'' are running in the background of the device.

● When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[RASJ18554]

Thank You