Original topic:

PIP mode in video call via Samsung phone app

(Topic created on: 11-16-2024 08:45 AM)
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Shbhmmry
Active Level 1
Options
Galaxy A
I have been using A34 for two years but whenever I call via whatsapp or any other service I can get PIP mode and do other stuff while seeing the other person.But I don't get that option when I call via the inbuilt phone app. Is there something i need to do to get that? 

If somehow samung doesn't support such a basic thing can someone suggest any other alternative app for calling via network carrier?

2 Comments
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that all devices come with different and specific features, which are dependent on their hardware and software configurations. Currently, the PIP mode feature does not support the inbuilt phone app on Samsung devices. And, as for now, their is no other alternative app for calling via network carrier.

We appreciate your feedback regarding this matter. If you have any other questions or need further assistance, feel free to reach out.

Warm Regards,
Samsung Customer Support

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Shbhmmry
Active Level 1
Galaxy A
Thanks for reply. Is it a hardware limitation that it doesn't support if so , is there any other premium samsung phone supporting that? If it is a software limitation can you tell me any estimate for this feature implementation?
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