Original topic:

Out going and incoming calls are not able to record. Phone Galaxy A23

(Topic created on: 09-28-2024 05:03 PM)
305 Views
Shaaileah
Active Level 1
Options
Galaxy A
Incoming and Outgoing calls are not able to record. Product name is Galaxy A23 5 G.
4 Comments
Sayan_SS_
Expert Level 5
Galaxy A
From Which Country You Have Buyed?
goodthings
Expert Level 5
Galaxy A
It's not available for your's device due to it's not Indian variant. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
0 Likes
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that you can record important calls on your Samsung Galaxy Smartphone and play them back from your audio library whenever you want.

Please Note: This feature does not work in "Wi-Fi calling". This feature may not be available in all Samsung Galaxy smartphones.

There are two easy ways to record calls on your Samsung Galaxy smartphone.
1) Record calls automatically- Phone app > More options (⁝) > Settings > Record calls > Auto record calls > turn it On and select the type of calls.
2) Record calls manually- Phone app during an ongoing call > More options (⁝) > tab ‘Record call.
3) View recorded calls- Phone app > More options (⁝) > Settings > Record calls > Recorded calls.

If call recording feature does not work, follow these given tips.
Note: If you are using Wi-Fi calling, then you won't be able to record any calls.
1: if still problem persists, then perform ‘Reset app preferences’. Go to Settings > Apps > Three dots > Reset app preferences > Reset.
2: Restart the device.
3: Reset the settings: Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings.
4: Software update: Go to Settings > Software update > Download and install > Download > Install now.

Warm Regards,
Samsung Customer Support

0 Likes