Ott app not working

[mr__stark_15]

I have issues on my samsung a225g netflix and prime video are not working properly . if I open the app its hang on the loading screen and restart for several times give me the solution to solve the problem.

[Redwan_Bin_Akhtar]

Un install the app and download it from Google play store

[mr__stark_15]

Even I try factory reset

[Redwan_Bin_Akhtar]

Then it will not support in your phone or un allowed in your country

[mr__stark_15]

But it's working fine in my brother's phone

[Redwan_Bin_Akhtar]

Then wait for the next update

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

1: Clear an app's cache, follow the steps: Navigate to Apps> navigate to and open settings> tap apps> View system apps> application > storage> Clear the cache.

2: Switch off your phone for a few minutes and then switch on and wait for a few minutes.

3: Update App if available. Update software: Menu>apps>settings>software update>install.

4: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support