Original topic:

Starred message issue

(Topic created on: 05-10-2024 01:40 PM)
248 Views
KINGASLANKHAN
Active Level 3
Options
Galaxy A
Iam an A54 user samsung my phone starred message has stop working it's been A month whenever I open starred message it throws me out of whats app I did format everything again I down loaded what's app then too my problem is not resolve ask in what's app support even they dnt hv the answer I did software update also any solution then revert 
3 Comments
fuadudheen
Beginner Level 2
Galaxy A
Hy
0 Likes
KINGASLANKHAN
Active Level 3
Galaxy A
Any solution??
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes