One ui 8 update with android 16 on A56

[Devine555]

Dear team,

A game which i am playing now after upgrade to android 16 one ui 8 makes one ui stop responding,app freezes get white box dialog oneui 8 stops..whole screen and game freezes there...Seen first time ever happening to this game after update to android 16

Name of the game is Real cricket 24

[SuMiT12301]

This is happening because of poor Exynos chipset which is not able to bear the load. Secondly, your device must also be overloaded due to various factors. You are required optimise the device.

[Devine555]

I have formatted very recently after one ui 8.This never happened in one ui 7 android 15

[SuMiT12301]

See, the hardware will be same throughout but the software will change. Most of the mid-range phones, tend to depreciate faster than premiums and flagships which have a superior and dedicated hardware.

[Devine555]

Bro 2 month old phone

[Devine555]

If exynos is that bad that it could not support even such non demanding games then this processor existence is in very big question mark.Either samsung should come up very deliberately on terms and conditions at time of purchases of samsung phones using exynos that games cant be played at all or make validation check that games play should give a popup "Gaming is not supported by exynos processors".Putting users on trial and in big soup is not justified.

[Devine555]

Gaming max temperature though looks still in control which is 39.1 deg on this cold winter night but never seen temperature raising high before on this game more than 37.5 deg...Surely something has gone big wrong after update

[Devine555]

How 10/10 marks go to samsung software ?? many guys raise doubt on exynos processor..samsung is the only brand where SD 6 gen 3 also miserably failed in A36 device for heating and battery drain issue.I am also one among buyers who purchased A36 device and sold within month at 18k straight loss

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

● Check space availability: Settings > Device Care >Storage.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[goodthings]

It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.