Original topic:

One UI 5.1 A52s 5G Google play security update March 2023 causes an error that automatic restarts

(Topic created on: 04-21-2023 11:23 AM)
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Halfway
Active Level 2
Options
Galaxy A

One UI 5.1 on Samsung A52s 5G Google play security update March 2023 causes an error that automatically restarts the phone to version old

Size patch Google play security : 9.9MB

Check again, patch google play system security 9.9MB loop

Screenshot_20230421_124615_Google Play Store.jpg

6 Comments
love4chat
Expert Level 1
Galaxy A
I am also facing same issue,plz someone report it to samsung
Arif07999
Active Level 8
Galaxy A
Yes same
Again and again
love4chat
Expert Level 1
Galaxy A
Samsung will solve it or google
Varun8871
Active Level 3
Galaxy A
this error not comes in google side, only Samsung has responsibe for this issues.
Varun8871
Active Level 3
Galaxy A
Yes I'm also faced this problem on my device that's why I am not updating my Google play system update. Waiting for next security patch update because this problem comes with April update.
cs-member11
Moderator
Moderator
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Galaxy A

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1
Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Method 2
Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support